We offer a 60-day fit guarantee. If your are unhappy, you can return or exchange your item within 60 days.

Shipping Cost & Fees

• Returns: The customer is responsible for return shipping and any costs incurred. We recommend that you return your order via a trackable shipping method or request proof of shipping receipt as we cannot exchange lost returns.
• Exchanges: Regardless of where the customer is located, we will send the first exchange free of charge. For each subsequent exchange, you will have to pay the delivery costs.
• Fees: Unfortunately we are not responsible for any import or customs fees that may apply to your order. Please check your country's regulations for potential additional charges.

Return:

• We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. Items sent back to us without first requesting a return will not be accepted.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can log in to Returns & Exchanges Portal.

Exchange:

• We have a 60-day return policy, which means you have 60days after receiving your item to request a exchange. Items sent back to us without first requesting a exchange will not be accepted.
• To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• We will send the first exchange for free. For any subsequent exchanges, you will be required to cover the cost of delivery.

To start a return, you can log in to Returns & Exchanges Portal.

Refund:

Once we have received your return, we will send you an email confirming receipt. Once we have checked your return, we will refund you according to the payment method you have chosen. Please allow up to 10 working days for processing and refund.

What should I do if a product is delivered faulty or damaged?
Unfortunately, it sometimes happens that a product is damaged during despatch or production. We are of course happy to resolve this with you. Please send a message to support@hocaclothing with following information:

> Your order number
> Which item is damaged
> A description of the problem
> Photographic evidence

Our customer service will work with you as quickly as possible to find a solution.